Questions? Go to our FAQs page for immediate answers.
We don't provide support...
• For enquiries that have already been answered on this website, including but not limited to our FAQ and Glossary sections.
• To enquiries from users who do not fall within our target customer group.
We Provide Support...
For our target customer group only.
If you fall within our target customer group and, you still have any unanswered questions after reviewing our FAQs and Glossary sections, we'd be glad to help via any of the following channels...
Available multiple-channel customer service solutions:
• Phone Support
• Email Support
• Social Media Contacts
• Existing Client Contacts
• Mailing Address
• Our Offices
Before you contact us:
You must satisfy any of the following requirements (whichever applies to you), in order to be assisted by a live-person...
For Individual Borrowers
• You must either be employed in the public or private sector.
For Business Borrowers
If you are a business entity, you must have ALL THREE of the following before contacting us
• Your business must be based in Ghana and registered with RGD, either as a sole proprietor or an LLC or any other institution. Learn more.
• Your business must have a business bank account
• Your business must have a functional website
As part of our KYC, anti-fraud policies, and Cyber Policy, ONLY Public Sector Salaried Workers can contact us from a gmail / hotmail / yahoo / icloud email address or any of the free email service providers.